GENERAL TERMS & CONDITIONS
- By making this booking, you warrant that you are above 18 and that all information provided by you is correct and true.
- Normal check-in is from 14:00 and check out strictly 10:00.
- Early check-in and check-out are possible on availability and only by prior arrangement.
- El Ridge Living offers airport transfers by prior arrangement to make your arrival one of ease and comfort.
- The apartments are serviced daily between 07:00 and 17:00 by professionally trained personnel.
- 50% Deposit is required to secure your booking, within 24hours of receiving the proforma invoice.
- Any promotions offered by El Ridge Living can be discontinued at their discretion.
- All personal laundry to be done by guest their self, as the units are fully equipped with all the necessary appliances.
IMPORTANT INFORMATION
- No parties are allowed at El Ridge Living. It is required that guest are respective in regards to noise on the premises.
- Key collection and check-in take place at El Ridge Living. Upon check-in, guests are required to show a photo identification and fill in a guest registration card.
- Please inform El Ridge Living personnel in advance of your expected arrival time. You can contact us directly with the contact details provided with booking confirmation.
REFUND POLICY
- All confirmed bookings to be canceled between 4 and seven days before arrival date.
- El Ridge Living will refund the full amount paid if the booking is canceled before the cancelation deadline.
- 50 % refund will be given to cancellations made four days before the arrival date.
- No refunds will be given after the cancellation deadline.
- No refunds will be given due to negligence on the client, causing the booking not to be rendered, such as:
- “No show.”
- Incorrect dates are given
- El Ridge Living will complete the approved refund within 14 days where applicable.
CUSTOMER PRIVACY POLICY
- El Ridge Living shall take all necessary steps to protect the personal information of guests.
- Personal data is collected when/for:
- Booking an apartment at El Ridge Living
- When enquiring about El Ridge Living
- Processing your booking
- Contact with you before and during your stay.
- What information does El Ridge Living Collect?
- Name, identification, phone number, address, and email address.
- El Ridge Living may only share your personal information to third-party service providers, such as:
- Web hosting, payment processing, email delivery, data analysis, and customer service.
EMERGENCY
- The facility is equipped with a smoke detection system which will trigger an alarm when smoke is detected.
- El Ridge Living is equipped with fire fighting equipment; however, the fire fighting equipment should be kept clear, accessible and always remain free form obstructions.
- All fire fighting equipment should not be tampered with at any given time, as it is provided in the interest of health and safety.
SECURITY
- It is understood that employees of EL Ridge Living may require access to your apartment for reasons including, but not limited to housekeeping, maintenance and security. Guests should grant access to El Ridge Living employees to start job-related needs for their entry.
- Guest keys are only programmed for designated units. All keys to be handed back to El Ridge Living staff on the day of departure.
- El Ridge Living maintains 24-hour security over the facility.
- All incidents of injury, theft or vandalism should be reported to El Ridge Living head office immediately, so necessary steps can be followed.
INTERNET MERCHANT REQUIREMENTS: TERMS AND CONDITIONS
DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
El Ridge Living is a business in the Hospitality industry that offers affordable and luxurious 4-star fully furnished serviced apartments.
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 hours and delivery confirmed by way of email using the reservation number.
RETURN AND REFUNDS POLICY
The provision of goods and services by El Ridge Living is subject to availability. In cases of unavailability, El Ridge Living will refund the client in full within 14 days. Cancellation of orders by the client will attract a 10% administration fee.
CUSTOMER PRIVACY POLICY
El Ridge Living shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the El Ridge Living bank account, the details of which will be provided on request.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for El Ridge Living via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by El Ridge Living separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
RESPONSIBILITY
El Ridge Living takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and El Ridge Living chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 100 Elizabeth Road, Bartlett AH, Boksburg.
VARIATION
El Ridge Living may, in its sole discretion, change this agreement or any part thereof at any time without notice.
COMPANY INFORMATION
This website is run by El Ridge Living PTY (Ltd) based in South Africa trading as Garadox Investments (PTY) Ltd t/a El Ridge Living and with registration number 2008/01858/07 and FDL Pedreiro.
CONTACT DETAILS
Company Physical Address: 100 Elizabeth Road, Bartlett AH, Boksburg, 1459
Email: enquiries@elridgeliving.co.za
Telephone: 011 894 5175
